Automatic Call Distributor (ACD)- is a device or system that distributes incoming calls to a specific group of terminals that agents use. It is often part of a computer telephony integration (CTI) system.
ACD systems are often found in offices that handle large volumes of incoming phone calls from callers who have no specific need to talk to a certain person, but want to talk to a person who is ready to serve at the earliest opportunity.
Access Code – A set of numeric digits entered after dialing the conference call the conference bridge and being connected to the conference bridge. The access code directs the caller to the appropriate conference.
Conference Bridge – The equipment used to join three or more participants into a call using a telephone, voip or any other calling device.
Colocation - ("colo") or carrier hotel is a type of data center where multiple customers locate network, server and storage gear and interconnect to a variety of telecommunications and other network service provider(s) with a minimum of cost and complexity.
Conference call- is a telephone call in which the calling party wishes to have more than one called party listen in to the audio portion of the call. The conference calls may be designed to allow the called party to participate during the call, or the call may be set up so that the called party merely listens into the call and cannot speak. It is often referred to as an ATC (Audio Tele-Conference).
Conference ID – An optional label you can use for your own tracking purposes (e.g. department, project, client, expense, etc.) that will appear on your receipt and downloadable statement. Conference ID is only available for Web-Scheduled Premium 800 conferences.
Conference Recording – A digital audio file of your conference in industry-standard MP3 format for Computer Download and Telephone Playback. Conference Recording is only available with Web-Scheduled Premium 800 conferences.
Conference Bridge – A computer dedicated to managing the resources available for conferences.
Conversation Mode – This mode provides an open, un-muted conference in which all Participants can speak freely. This mode works best for small groups of conferees. At any time during a conference, conference Organizers can switch between Conversation Mode, Q&A Mode and Presentation Mode by toggling the “7” on the telephone keypad. Conversation Mode can also be specified in advance during the Web scheduling process on Web-scheduled conference calls.
Dial-in number – The telephone number each Participant dials to access a conference.
Entry Chimes – When this conference control is enabled, a sound will signal when a new Participant has joined the conference. This is useful for the Organizer to welcome new conference Participants, and is accessible by entering the Organizer Access Code at the start of a conference. At any time during a conference, conference Organizers can turn the Entry Chimes and Exit Chimes on and off by toggling the “9” on the telephone keypad. Entry Chimes can also be set in advance during the Web scheduling process on Web-scheduled conference calls.
Exit Chimes – When this conference control is enabled, a sound will signal when a Participant exits the conference, and is accessible by those who provide the Organizer Access Code when entering a conference. At any time during a conference, conference Organizers can turn the Entry Chimes and Exit Chimes on and off by toggling the “9” on the telephone keypad. Exit Chimes can also be set in advance during the Web scheduling process on Web-scheduled conference calls.
Internet Call – A telephone call that is transported on the Internet using TCP/IP rather than the Public Switched Telephone Network (PSTN). This is also known as VoIP (Voice over Internet Protocol).
Interstate Call – A telephone call between states, regulated by the Federal Communications Commission.
Locking the Conference – This can be used for increased conference security, by preventing additional Participants from joining the conference, and is accessible by those who provide the Organizer Access Code when entering a conference. At any time during a conference, conference Organizers can lock or unlock the conference by toggling the “5” on the telephone keypad. Note that if the conference is locked and a Participant is disconnected (e.g. cell phone) from the conference, the room must first be unlocked before that Participant can rejoin the conference.
Long distance -in telecommunications, refers to telephone calls made outside a certain area, usually characterized by an area code outside of a local call area. Long-distance calls usually carry long-distance charges which, within certain nations, vary between phone companies and are the subject of much competition. International calls are calls made between different countries, and usually carry much higher charges. These calls are charged to the calling party unless the called party accepts a collect call.
MP3 File - A compressed digital audio file that allows for fast and easy transfer over the Internet. Multimedia computers are equipped with audio file players supporting MP3 playback (e.g. Windows Media Player, iTunes, MusicMatch, WinAmp, etc.). For a complete list of MP3 players, visit About.com’s guide to audio software.
Mute – To prevent sound from your telephone reaching the conference call. See our Conference Call Hotkey Quick Reference
Network monitoring -describes the use of a system that constantly monitors a computer network for slow or failing systems and that notifies the network administrator in case of outages via email, pager or other alarms. It is a subset of the functions involved in network management
Moderator Access Code - This code is entered by the conference Organizer in order to join a conference. It allows the Organizer to access enhanced conference controls, such as Locking the Conference, changing the conference mute mode to Presentation Mode or Q&A Mode, and determining when a conference can begin and end. The Organizer Access Code can be given to any or all Participants who will be given Organizer privileges. The Organizer can share the Organizer Access Code with Panelists to prevent them from being muted.
Organizer – The person who is responsible for arranging the conference, and is usually the host or leader of the conference. The Organizer enters the conference using a special Organizer Access Code.
Participant – an individual who is a member of a conference call.
Participant Access Code – This code is entered by conference Participants in order to join a conference call. It allows Participants to access basic conference controls, such as the help menu, self-mute and enter consultations.
Presentation Mode – This mode automatically mutes members of the conference call who entered the Participant Access Code, enabling conference Participants to listen without being able to speak to others on the conference. This mode works best with large groups of conferees for reducing background noise, and is accessible to those who provide the Organizer Access Code when entering a conference. At any time during a conference, conference Organizers can switch between Presentation Mode, Conversation Mode and Q&A Mode by toggling the “7” on the telephone keypad. Presentation Mode can also be specified in advance during the Web scheduling process on Web-scheduled conference calls.
Q&A Mode – This mode allows Participants to un-mute themselves, permitting a ‘question and answer’ or interactive session to be held during a conference call that was preset to Presentation Mode. This mode is accessible to those who provide the Organizer Access Code when entering a conference. At any time during a conference, conference Organizers can switch between Q&A Mode, Presentation Mode and Conversation Mode by toggling the “7” on the telephone keypad. Q&A Mode can also be specified in advance during the Web scheduling process on Web-scheduled conference calls.
Reservationless Conference – A conference that does not require advance reservations. See our Reservationless Standard page for further information about this service.
Self-mute – Conference Participants may mute and un-mute their own line by toggling the “6” on the telephone keypad. See our Conference Touch-Tone Quick Reference.
Web conferencing -is used to conduct live meetings or presentations over the Internet. In the early years of the Internet, the terms "web conferencing" and "computer conferencing" were often used to refer to group discussions conducted within a message board (via posted text messages) therefore not live, but the term has evolved to refer specifically to "live" or "synchronous" meetings, while the posted message variety of discussion is called a "forum", "message board", or "bulletin board".
VOIP -Voice over Internet Protocol, also called VoIP, IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband is the routing of voice conversations over the Internet or through any other IP-based network. | 
